Frequently asked questions

We Currently accept international debit \ credit cards including American Express, Discover, MasterCard, Visa, and PayPal without the need to have a PayPal account. Our Safe Shopping Guarantee protects you while you shop at LA Luz Online Store, so you never have to worry about credit card safety. We guarantee that every transaction you make will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our store. https://static.wixstatic.com/media/undefined

Sure. You will get the payment link by email to make payment online with credit card, debit card, paypal or bank transfer.

You need to get in touch with PayPal to get access to your account and banking details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details.

All orders are managed by courier shipping company in Malaysia such like EMS, FeDex, DHL, UPS and Aramex . Successful orders will be shipped within one or two business days (Monday Friday). Once your order has been collected from our warehouse, you will receive an email from us confirming that the order is on its way and will provide you with the tracking number. You can use this number to track your order on the courier shipping company website.

If your order does not arrive within the estimated time frame please contact consumer support via email: info@LaLuzhoney.com q(mailto:info@LaLuzhoney.com)uoting your order number or invoice and your tracking number if you have it handy.